Frequently Asked Questions
Everything you need to know about Grubs Boots USA products, shipping, and returns.
What makes Grubs Boots different from other outdoor footwear?
Grubs Boots feature our signature 5.0 TECHNOLOGY™ and high-grade chloroprene rubber, ensuring 100% waterproof protection and superior thermal insulation for comfort in temperatures ranging from -10°F to 85°F.
How do I determine the correct size for my boots?
Our boots are designed to fit true to size and are based on standard US sizing. We recommend ordering your normal shoe size; if you are a half-size, we suggest sizing up to accommodate thicker outdoor socks.
What is your shipping policy within the United States?
We offer standard ground shipping on all domestic orders. Orders are typically processed within 1-2 business days, and delivery usually takes 3-7 business days depending on your location.
What is your return and exchange policy?
We offer a 30-day return policy for unworn items in their original packaging. If you need a different size or style, please initiate an exchange through our online portal to receive a prepaid shipping label.
Are Grubs Boots covered by a warranty?
Yes, all Grubs Boots come with a 12-month warranty against manufacturing defects. This covers issues with materials or workmanship but does not cover normal wear and tear or misuse.
How should I clean and maintain my boots?
To extend the life of your boots, rinse off mud and debris with water after use. Allow them to dry naturally away from direct heat sources. For the rubber sections, a specialized rubber conditioner can be applied to prevent cracking.